JAOS 一般社団法人海外留学協議会 > Activity report > 3rd JACSAC Seminar : ‘Turning Problems into Opportunities – How to Handle Claims’
Activity report
3rd JACSAC Seminar : ‘Turning Problems into Opportunities – How to Handle Claims’
October 20, 2009
at Ryugaku Journal in Tokyo
This JACSAC organized seminar was titled, ‘Turning Problems into Opportunities – How to Handle Claims’. The seminar was led by Mr. Toshio Ishikawa, a claims expert who has for many years handled travel industry complaints at JTB’s Customer Support Office. Mr. Ishikawa lectured on things such as the meaning of claims and the 6 fundamental ways to quickly handle claims before they get out of hand. In a feedback survey, many participants stated that they found the seminar extremely useful, and that they could begin implementing the lesson’s content right away. One participant wrote, “By hearing about concrete examples, my confidence in handling claims has definitely increased.”